Refund Policy
Last updated: 3 October 2026.
Paid readings are generated for you at the moment of purchase, so we want to be direct about what that means for refunds rather than leave it vague.
When a refund is available
- Generation failed. You were charged, but the reading, question answer or report was not produced. In practice this is rare and usually self-heals: a question credit is never spent until the answer is successfully written, and reopening a reading that failed to render simply retries it at no extra cost. A refund applies when retrying still does not produce the content.
- Duplicate charge. You were billed more than once for the same item.
- Content not delivered. You paid but cannot access what you purchased through your browser.
When a refund is not available
Because content is generated on purchase, we do not offer refunds simply because you disagree with, or are unsatisfied with, the substance of a reading, answer or report that was successfully delivered. Astrology is inherently a matter of interpretation, and “I didn't like what it said” is not, on its own, a failure of delivery.
How to request one
Email support@moonmapped.com with your payment reference (visible in your Razorpay receipt) and a description of the issue. We reply within 2 business days and decide every refund request within 7 business days. Approved refunds go back to your original payment method through Razorpay, usually within 5 to 7 business days depending on your bank.
One thing to know before you buy
Sign in with Google (optional) and your purchases open on any device. If you don't, they are tied to your browser; if you clear its data or switch browsers, open the reading page there and use “Paid on another device, or nothing unlocked?” with the payment ID from your Razorpay receipt email and the email or phone you paid with.